Legal

Terms & Conditions

Please read these terms carefully before making a booking with ATS Travel Ltd.

Last updated: August 2026  ·  ATS Travel Ltd, Derby

All bookings are made subject to the ATS Travel Ltd terms set out below. It is your responsibility to ensure that you have read, understood and agree to these terms prior to booking.

1. Payment Terms

For all bookings we will require a deposit to be paid in order to reserve the vehicle. Once a deposit has been paid, the vehicle will be reserved for you. Thereafter the full balance needs to be paid at least 3 days prior to the day of travel.

If it is not, then we cannot guarantee availability for the day of hire.

Any cash payments are to be paid in FULL upon arrival of the driver; you cannot make part payments. The full amount of cash has to be paid in full on arrival of the driver. All drivers are well within their rights to refuse to move a vehicle without the full cash payment.

2. Refunds and Cancellations

If you want to cancel a booking for any reason at least 7 days prior to the day of travel, then we will issue a refund for any payments that have been made. If, however, it is less than 7 days, then we will refund 50% of any payments received.

In addition:

To cancel a booking, please contact us as soon as possible by phone on +44 7777 184601 or by WhatsApp on 07777 184601.

3. Changes to Your Journey

All customers are advised that only the journey that is booked and agreed on the confirmation email or invoice will be provided. Any changes on the day of travel — such as extra drop-offs, extra pick-ups or any other changes during the journey — will be charged accordingly by the driver or the ATS Travel Ltd booking office at the time of the journey.

4. Delays to Service

No responsibility or liability whatsoever can be accepted by ATS Travel Ltd for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognise that in transport such as minibus hire, vehicles can be late as a normal course of business without negligence on behalf of the company (typically due to previous customer delays, traffic, road traffic accidents and mechanical problems).

If any driver is delayed by more than 60 minutes with one of our vehicles getting to the passengers, and we are unable to replace a delayed vehicle within 1 hour and 30 minutes, and the client chooses to make their own alternative travel arrangements, they may be entitled to a refund of the deposit paid to ATS Travel Ltd.

If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to their destination on time, neither the driver nor ATS Travel Ltd will be held liable for any loss incurred — for example, missed flights, paying extra for alternative transport, missed events or lateness to meetings.

Also, if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and ATS Travel Ltd cannot find an alternative vehicle, ATS Travel Ltd will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management's discretion they may allow the deposit to be refunded.

5. Damages and Spillage

Any damage or spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £25. This also includes soft drinks, water, wine, spirits or any form of liquid. Any fines for misuse, damage or spillages have to be paid in cash to the driver.

6. Alcohol, Smoking and Use of Drugs

It is illegal to consume alcohol en route to a sporting event.

Drinking is not permitted unless it has been agreed prior to booking; it may also be allowed at the driver's discretion, but only if the driver has agreed for the passengers to do so. The customer (hirer) should not assume alcohol consumption on board the vehicle is permissible.

All ATS Travel Ltd vehicles are strictly non-smoking by law, and this includes the use of e-cigarettes and similar devices.

Any use of drugs is strictly prohibited on all vehicles.

Non-compliance with our alcohol, smoking and drugs terms and conditions may result in termination of the journey (including the remainder of the booked journeys), with the full balance for all trips still liable to be paid by the customer.

7. Extra Drop-Offs, Re-Routes and Extra Hours

Any extra drop-offs which are not included on the initial booking will be charged at a minimum of £10–£25 per drop at the driver's discretion. Any amount charged will have to be paid in cash to the driver.

If for any reason the customer requires the driver to stay longer, and the driver can accommodate their requirements, a minimum charge of £50 per hour applies, and an hourly rate of £50 thereafter.

8. Airport Transfers

During airport pick-ups we sometimes face delays in immigration, or flights simply arrive later than expected. Although we monitor flights and only send drivers out once the flight has landed, they can still end up waiting hours in the car parks, resulting in large parking charges.

At ATS Travel Ltd we recognise that sometimes things happen that are out of the client's hands. For this reason, we only leave the depot once the flight has landed, and we then ask clients to contact the driver to give him an idea of how long they expect to be in the immigration queue.

We give our clients a 45-minute grace period to clear immigration, reclaim their luggage and then make their way to the driver.

If for any reason the wait time exceeds the 45-minute grace period, then a charge of £60 per hour will apply, as well as any increase in parking charges.

9. Contact Us

If you have any questions about these terms, please get in touch:

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